What to include
Contact support with the order reference, customer email, product name, fault description, photos if useful, and the date the issue appeared.
What to check first
Charge and restart the watch, update the companion app, and confirm phone and app compatibility before opening a warranty request.
Wear and damage
Normal wear, accidental damage, strap wear, and water damage outside the product's rated use may not be covered.
Review process
Support will review the order record and issue details, then advise on troubleshooting, return inspection, replacement, or other next steps. Keep the customer confirmation email for reference.