WristNexa support
Warranty
Warranty support helps customers understand product issues, order proof, and the information needed for after-sale review.
Warranty request details
Include the order number, product name, fault description, photos if useful, and the date the issue appeared.
What to check first
Charge the watch, restart it, update the companion app, and confirm phone compatibility before opening a warranty request.
Wear and damage
Normal wear, accidental damage, strap wear, and water damage outside rated use may not be covered.
Resolution path
Support will review the order and issue details, then advise on troubleshooting, return inspection, replacement, or next steps.
Keep proof
Save the order confirmation and payment reference. They make warranty support much faster.